Can't collect money and passengers.

View previous topic View next topic Go down

Can't collect money and passengers.

Post by ebbadq on Thu Dec 05, 2013 9:06 pm

Last week I updated airport city on my iPhone and after updating my game, I am unable to collect passengers from the residential buildings and also unable to collect money from the commerce buildings. It says "Time travellers can't collect income commercial buildings. Please contact support if you believe that's an error."

I waited for the new update and updated it again but nothing happened so I want to resolve this issue anyhow.

http://i56.servimg.com/u/f56/18/64/34/81/14762911.jpg

ebbadq

Level : 22
Posts : 3

Back to top Go down

Re: Can't collect money and passengers.

Post by kcnwa on Fri Dec 06, 2013 11:58 am

I had this flash on my phone today for a few minutes. For the last few days I was setting my system clock forward to check for updates for the new AT&T Android 4.3 upgrade. I assume this tripped up APC. Then today I was having data issues annnnnd then boom "Time travellers...." error.

I waited about an hour then it went away.

kcnwa

Level : 40
Posts : 55

Back to top Go down

Re: Can't collect money and passengers.

Post by ebbadq on Sat Dec 07, 2013 2:40 am

Suggest me what to do

ebbadq

Level : 22
Posts : 3

Back to top Go down

Re: Can't collect money and passengers.

Post by alfafox on Mon Dec 09, 2013 9:30 pm

Hi Ebbad,

Have you tried to contact the GI support? I am experiencing the same issue. I am a bit downhearted, because I had a big issue a couple of month ago and I had to restart playing. I hope not to finish in the same way but I am now opening a ticket with the support. In any case they always replied in short time giving some help on issues.

Will let you know about the situation.

Cheers
Alfafox

_________________________________________________
Forum name: alfafox
In-game name: alfafox
Friend code: adj451d

Item Needed: 1xComputer, Fuel (20), DutyFree Items, Passengers

Item I can gift: Passengers (5), Fuel (3 FBexc), Fuel Catalist, Bath Towel, Video Board, Printer machine, Pearl Earings, Cockpit Glass, Generator, Great Shots, Landing Lamp, Dispatcher Console, Fuel (20), Powerful Radio Transmitter, Robot Tester, Air Conditioning, Slide Rule, Cognac, Fuel Supply, Jet Engine, Wideangle Binoculars, Fuel Additives, Energy supply, Spaceship launch Console, Additional Radar, White Gold Bracelet, Shredder, Spare wire, Hull Parts, Landing Gear, Flight Catering, Oscillating Beacon, Packaging Machine, Navigation Module, City Model, Fuel hose, Altimeter, Spare Propeller, Deicer, Air Filter, Major Portrait, Wireless Gyroscope, Flatwork Ironer, Blanket, Yagi-Uda Antenna
avatar
alfafox

Level : 48 136 stars
Posts : 105
Location : Italy
Items I Can Gift : Fuel (3), Fuel Catalist, Bath Towel, Video Board, Printer machine, Pearl Earings, Cockpit Glass, Generator, Great Shots, Landing Lamp, Dispatcher Console, Fuel (20), Powerful Radio Transmitter, Robot Tester, Air Conditioning, Slide Rule, Cognac, Fuel Supply, Jet Engine, Wideangle Binoculars, Fuel Additives, Energy supply, Spaceship launch Console, Additional Radar, White Gold Bracelet, Shredder, Spare wire, Hull Parts, Landing Gear, Flight Catering, Oscillating Beacon, Packaging Machine, Navigation Module, City Model, Fuel hose, Altimeter, Spare Propeller, Deicer, Air Filter, Major Portrait, Wireless Gyroscope, Flatwork Ironer, Blanket, Yagi-Uda Antenna, Artificial Horizon

Back to top Go down

Re: Can't collect money and passengers.

Post by kcnwa on Tue Dec 10, 2013 12:52 pm

Had the same issue again today for a few minutes. Never had this issue until I upgraded my Galaxy S4 to 4.3. Went away after about 10 minutes.

kcnwa

Level : 40
Posts : 55

Back to top Go down

Re: Can't collect money and passengers.

Post by ebbadq on Wed Dec 11, 2013 2:26 am

Hey
Thanks for the support, well kindly tell me how to contact GI for further assistance.

Thanks Smile

ebbadq

Level : 22
Posts : 3

Back to top Go down

Re: Can't collect money and passengers.

Post by ladypurple on Wed Dec 11, 2013 2:34 am

Try this site.  http://www.game-insight.com/en/support/?platform=apple

You should be able to click on whatever tablet/phone you are using and then go from there.
avatar
ladypurple

Level : 50 (142 stars)
Posts : 111
Items I Can Gift : Fuel Catalyst, All-Inclusive Bracelet, Imprinter, Chocolate Candies, Paint, Generator, Travel Guide, Landing Lamp, Dispatcher Console, Channel Bar, Passenger (10), Powerful Radio Transmitter, Spaceship Engine, Packaging Machine, Anti-Theft Gate, Cognac, Fuel Supply, Airport Tire, Calculator, Fuel Additives, Drill Machine, Solar Cell, Additional Radar, White Gold Bracelet, Smoke Detector, Spare Wire, Server Rack, Landing Gear, Oscillating Beacon, Flight Catering, Weather Display, Navigation Module, Transmitter, Fuel Hose, Altimeter, Spare Propeller, Deicer, TV Panels, VoIP Phone, Wireless Compass, Dryer, Blanket, Attitude Indicator

Back to top Go down

Re: Can't collect money and passengers.

Post by alfafox on Sat Dec 21, 2013 8:36 am

Hello everyone,

As far as my problem is concerned, after contacting GI support, I realized someone (I am thinking about my elder son) changed the time zone. That was detected from the game as a "cheating maneuver" that of course it wasn't absolutely. I checked the settings of "date/time" on my device and after resetting back to my correct time zone the game started working again as before. Hope helps. Thanks!

Alfafox

_________________________________________________
Forum name: alfafox
In-game name: alfafox
Friend code: adj451d

Item Needed: 1xComputer, Fuel (20), DutyFree Items, Passengers

Item I can gift: Passengers (5), Fuel (3 FBexc), Fuel Catalist, Bath Towel, Video Board, Printer machine, Pearl Earings, Cockpit Glass, Generator, Great Shots, Landing Lamp, Dispatcher Console, Fuel (20), Powerful Radio Transmitter, Robot Tester, Air Conditioning, Slide Rule, Cognac, Fuel Supply, Jet Engine, Wideangle Binoculars, Fuel Additives, Energy supply, Spaceship launch Console, Additional Radar, White Gold Bracelet, Shredder, Spare wire, Hull Parts, Landing Gear, Flight Catering, Oscillating Beacon, Packaging Machine, Navigation Module, City Model, Fuel hose, Altimeter, Spare Propeller, Deicer, Air Filter, Major Portrait, Wireless Gyroscope, Flatwork Ironer, Blanket, Yagi-Uda Antenna
avatar
alfafox

Level : 48 136 stars
Posts : 105
Location : Italy
Items I Can Gift : Fuel (3), Fuel Catalist, Bath Towel, Video Board, Printer machine, Pearl Earings, Cockpit Glass, Generator, Great Shots, Landing Lamp, Dispatcher Console, Fuel (20), Powerful Radio Transmitter, Robot Tester, Air Conditioning, Slide Rule, Cognac, Fuel Supply, Jet Engine, Wideangle Binoculars, Fuel Additives, Energy supply, Spaceship launch Console, Additional Radar, White Gold Bracelet, Shredder, Spare wire, Hull Parts, Landing Gear, Flight Catering, Oscillating Beacon, Packaging Machine, Navigation Module, City Model, Fuel hose, Altimeter, Spare Propeller, Deicer, Air Filter, Major Portrait, Wireless Gyroscope, Flatwork Ironer, Blanket, Yagi-Uda Antenna, Artificial Horizon

Back to top Go down

Re: Can't collect money and passengers.

Post by Sponsored content


Sponsored content


Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum