bank notes / coins

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bank notes / coins

Post by Walt J on Tue Apr 29, 2014 8:00 am

Has anyone ever been charged for bank notes, but not received them? Not sure how to go about contacting and whether to contact Google Play or Game Insight.

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Re: bank notes / coins

Post by Bastoska on Tue Apr 29, 2014 6:35 pm

It can happen if you lose connection with the server during your transaction. Contact Google Play for help. You can find your transaction information at Google Wallet

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Re: bank notes / coins

Post by Walt J on Tue Apr 29, 2014 10:41 pm

Ok. Thanks bastoska

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Re: bank notes / coins

Post by GASBS on Wed Apr 30, 2014 2:48 am

It has happened to me before. You can submit a ticket to GI via this link

http://www.game-insight.com/en/support/form?lang=en

and if you select 'Payment Problem' from the drop-down menu, on the next couple of pages it asks you for your phone and payment details (including the order I.D. which will be on your emailed Google Play receipt). It takes them a few days but they do eventually credit your game with what you're owed.

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Re: bank notes / coins

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