Not getting bank notes from Real Money Purchase

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Not getting bank notes from Real Money Purchase

Post by Roja on Thu Oct 11, 2012 8:29 pm

I've taken the plunge by buying some bank notes with real money using the 300% modifier from last weekend, but I still haven't received the notes. I did get the confirmation email for the payment from the Play Store, but nothing has happened. I'm sure I've read a similar report somewhere but can't seem to find it anymore!

Anyone encountered the same problem?

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Re: Not getting bank notes from Real Money Purchase

Post by tamildv on Thu Oct 11, 2012 9:34 pm

There have been few reports of cash not being credited into the game straight away....

Best to email GIS - sadly nothing else you can do (apart from making sure your game/phone is online most of the time)

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Re: Not getting bank notes from Real Money Purchase

Post by mekgmg on Thu Oct 11, 2012 10:38 pm

I have had the same happen to me once. A mail to GI worked wonders and after a couple of days the cash suddenly appeared.
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Re: Not getting bank notes from Real Money Purchase

Post by Roja on Fri Oct 12, 2012 11:14 pm

I'm in touch with GIS right now and they're working on it...

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Level : 39 with 90 stars and 7 hearts
Posts : 12
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Re: Not getting bank notes from Real Money Purchase

Post by elbfeuereins on Sun Dec 16, 2012 11:57 pm


I have almost the same problem, my 4 years son bought some coins, i did not get. I wrote them to change it into bank notes or return the money. I got a reply they work on it, then i reply again. After some days i got the answer, they did not hear from me since a couple of days and close the topic. I wrote again, but still nothing heard from them, the support is not working well :-(

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Re: Not getting bank notes from Real Money Purchase

Post by aos09i1 on Sat Jan 26, 2013 6:09 am

Happened to me last weekend. Emailed them and a week later their technical staff are still looking into it!

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Re: Not getting bank notes from Real Money Purchase

Post by aos09i1 on Thu Jan 31, 2013 6:31 am

I waited their 5 business working days and then threatened to cancel the transaction with my credit card provider. My Airport cash +50% extra free within 6 hours. I think you have to be quite robust with them!
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Re: Not getting bank notes from Real Money Purchase

Post by oxygen on Sat Feb 09, 2013 2:37 am

Happens to me every time, sadly. I've only bought a few times, but it takes an email + 3-5 days before they show up in my game, even though I'm always connected/online. Pretty lame, definitely a major negative for GI since real $ is involved...especially sucks when they have deals on expansions! Plan accordingly... Wink

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Re: Not getting bank notes from Real Money Purchase

Post by Stonyer on Wed Feb 20, 2013 9:58 pm

I have also not recieved my notes. Game Insight say they are looking into it but.it may take up to 7 days! Has anyone had this issue sucessfully resolved?

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Re: Not getting bank notes from Real Money Purchase

Post by lukehakesley on Sun Mar 17, 2013 11:18 pm

having the same problem here.....really gutted....contacted support have to wait and see.....if i don't what ive paid for then the end is nigh for me & game insight. 96 notes!

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Re: Not getting bank notes from Real Money Purchase

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