Launch issues

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Launch issues

Post by gammayyc on Sun Mar 03, 2013 3:19 am

Anybody else having issues with the launch pad?

Got everything ready and clicked on the launch pad. Had all the colections and so clicked on the complete button, just got a black screen. Now when i click on the pad nothing happens. When i try selling the pad it says i cant while a launch is in progress. Waited a day then another hoping it would reset but no joy so far. When i disconnect from the internet clicking the pad gives a message must have an internet connection so the pad is registering the input.

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gammayyc

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Re: Launch issues

Post by gammayyc on Tue Mar 05, 2013 12:03 pm

So here's the response from Insight support. I like the comment "glad to help"

Denis Klyanovkin, Mar 04 23:57 (MSK):
Thank you for contacting Game Insight Support Team!

My name is Denis and I am glad to help you.

All your data was transferred to our specialists.
We understand that the problem is very important for our players and our specialists are working on the issue. It turns out that we have no opportunity to provide you with any more precise information concerning the issue at the moment.

Please, stay tuned and follow our updates. Thank you for playing the game!

Sincerely,
Denis Klyanovkin
Your Support Team

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Game Username - gammayyc
Primary needed
Paint
Tyre

Secondary Needed
Landing Lamp
Fuel Addictives


Items can gift


Additional Radar Air Conditioner Album Biker Jacket Cash Counter Channel Bar Cockpit Glass Controller Defroster Deicer Do Not Disturb Drill Machine Eau de Toilette Flight Catering Fuel Additives Fuel Hose Fuel Supply Gyroscope Haze Machine Jet Engine Landing Gear Landing Lamp Laser Level Lining Plate Make Up Master Plan Navigation Module Optical System Oscillating Beacon Passengers (10) POS terminal Powerful Radio Transmitter Projector Robotic Lawnmower Single Malt Whisky Spare Propeller Spare Wire Welder White Board

gammayyc

Level : 40
Posts : 97
Location : Canada
Items I Can Gift : Additional Radar Air Conditioner Album Cash Counter Channel Bar Cockpit Glass Controller Defroster Deicer Do Not Disturb Drill Machine Eau de Toilette Flight Catering Fuel (3 Units) Fuel Additives Fuel Hose Fuel Supply Gyroscope Jet Engine Landing Gear Landing Lamp Laser Level Lining Plate Make Up Master Plan Navigation Module Optical System Oscillating Beacon Passengers (10) POS terminal Powerful Radio Transmitter Projector Robotic Lawnmower Single Malt Whisky Spare Propeller Spare Wire Welder White Board

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Re: Launch issues

Post by gammayyc on Fri Mar 08, 2013 12:46 pm


Oh dont you just love those support desks, I've a feeling this might run and run!

This is Denis from Game Insight Support Team again! I am writing you to ask if my further assistance is still required with the question I was trying to sort out for you. I have not heard from you for a while since I contacted you last time, and thus I am going to change the status of the ticket to "Solved" in a few days. I would like to remind you that I am waiting for your reply and I am at your disposal should you still need my help. Please, do not hesitate to reply to this e-mail. Your additional comments will automatically reopen the ticket and I will get back to you shortly!

In case you missed our correspondence, here is a reminder of what your ticket was about:

And my reply

Denis,
Your previous email said that and I quote " specialists are working on the issue" ,"Please, stay tuned and follow our updates" so you can imagine my surprise when you said you haven't heard frrom me!!
Yes the problem still exists in that when I click on the launch pad nothing happens. Can you please consult those specialists again and find a solution to this issue.

Thanking you and the specialists in advance.


_________________________________________________
Game Username - gammayyc
Primary needed
Paint
Tyre

Secondary Needed
Landing Lamp
Fuel Addictives


Items can gift


Additional Radar Air Conditioner Album Biker Jacket Cash Counter Channel Bar Cockpit Glass Controller Defroster Deicer Do Not Disturb Drill Machine Eau de Toilette Flight Catering Fuel Additives Fuel Hose Fuel Supply Gyroscope Haze Machine Jet Engine Landing Gear Landing Lamp Laser Level Lining Plate Make Up Master Plan Navigation Module Optical System Oscillating Beacon Passengers (10) POS terminal Powerful Radio Transmitter Projector Robotic Lawnmower Single Malt Whisky Spare Propeller Spare Wire Welder White Board

gammayyc

Level : 40
Posts : 97
Location : Canada
Items I Can Gift : Additional Radar Air Conditioner Album Cash Counter Channel Bar Cockpit Glass Controller Defroster Deicer Do Not Disturb Drill Machine Eau de Toilette Flight Catering Fuel (3 Units) Fuel Additives Fuel Hose Fuel Supply Gyroscope Jet Engine Landing Gear Landing Lamp Laser Level Lining Plate Make Up Master Plan Navigation Module Optical System Oscillating Beacon Passengers (10) POS terminal Powerful Radio Transmitter Projector Robotic Lawnmower Single Malt Whisky Spare Propeller Spare Wire Welder White Board

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Re: Launch issues

Post by zoomer on Fri Mar 08, 2013 10:43 pm

Useful! I had the same problem and it's fixed since the update but I missed out on the reward for the space mission as I couldn't complete my flight.

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Re: Launch issues

Post by gammayyc on Sun Mar 10, 2013 2:48 am

Problem fixed here also with the update

_________________________________________________
Game Username - gammayyc
Primary needed
Paint
Tyre

Secondary Needed
Landing Lamp
Fuel Addictives


Items can gift


Additional Radar Air Conditioner Album Biker Jacket Cash Counter Channel Bar Cockpit Glass Controller Defroster Deicer Do Not Disturb Drill Machine Eau de Toilette Flight Catering Fuel Additives Fuel Hose Fuel Supply Gyroscope Haze Machine Jet Engine Landing Gear Landing Lamp Laser Level Lining Plate Make Up Master Plan Navigation Module Optical System Oscillating Beacon Passengers (10) POS terminal Powerful Radio Transmitter Projector Robotic Lawnmower Single Malt Whisky Spare Propeller Spare Wire Welder White Board

gammayyc

Level : 40
Posts : 97
Location : Canada
Items I Can Gift : Additional Radar Air Conditioner Album Cash Counter Channel Bar Cockpit Glass Controller Defroster Deicer Do Not Disturb Drill Machine Eau de Toilette Flight Catering Fuel (3 Units) Fuel Additives Fuel Hose Fuel Supply Gyroscope Jet Engine Landing Gear Landing Lamp Laser Level Lining Plate Make Up Master Plan Navigation Module Optical System Oscillating Beacon Passengers (10) POS terminal Powerful Radio Transmitter Projector Robotic Lawnmower Single Malt Whisky Spare Propeller Spare Wire Welder White Board

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Re: Launch issues

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